This privacy policy explains how super ace game collects, uses, stores, and protects the personal information of members based in the Philippines. By registering an account or using the platform, you agree to the practices described on this page.
Understanding what data super ace game gathers helps you make informed decisions about your account and activity on the platform.
When you create an account on super ace game, we collect the information you provide during the registration process, including your full name, date of birth, email address, and contact number. This information is required to verify that you meet the minimum age requirement of 21 years and to confirm that you are located in the Philippines. Your registration details are also used to personalise your account experience and to communicate important updates about your account status. We do not collect more personal information than is necessary to operate your account and comply with applicable regulations. If any of your registration details change, you are responsible for updating them through your account settings to keep your profile accurate.
To process deposits and withdrawals in Philippine pesos, we collect payment-related information such as your preferred payment channel, transaction reference numbers, and account details associated with your chosen method. Full financial account credentials such as passwords or PINs are never stored by the platform. Transaction records are retained to maintain accurate account histories, resolve disputes, and comply with financial reporting obligations. We may also use transaction data to detect unusual activity that could indicate fraud or unauthorised access to your account. All payment data is handled with strict access controls and is only accessible to authorised personnel involved in processing your transactions.
We collect data about how you interact with the platform, including the pages you visit, the games you play across the Casino, Fish Game, and bet sections, the duration of your sessions, and the device and browser you use to access the site. This usage data helps us improve the platform experience, identify technical issues, and ensure that content is displayed correctly on mobile devices commonly used by members in the Philippines. Session and activity logs are also used to support responsible gaming monitoring, allowing the platform to identify patterns that may indicate a member needs assistance. We do not use activity data to build profiles for sale to third parties. Aggregated and anonymised usage statistics may be used internally to guide platform development decisions.
When you contact the support team or submit a query through the platform, we retain records of that communication including the content of your messages, the date and time of contact, and any resolution steps taken. These records allow us to provide consistent and informed assistance if you follow up on an existing issue and help us improve the quality of our support service over time. Communication records are stored securely and are only accessible to support staff who need them to resolve your query. We may also send you account-related notifications such as deposit confirmations, withdrawal updates, and security alerts using the contact details you provided at registration. You can review the types of communications you receive by checking your account preferences after logging in.
Your personal information is used only for the purposes described here and is protected by technical and organisational safeguards appropriate to the sensitivity of the data.
Your data is used to verify your identity when you log in and to detect any unauthorised access attempts. We apply encryption and access controls to protect stored member information from external threats and internal misuse.
Anonymised usage data helps us understand which features members in the Philippines use most and where the experience can be improved. No individually identifiable data is used in this analysis without your explicit consent.
Activity data supports our responsible gaming programme by helping identify members who may benefit from limit-setting tools or a self-exclusion period. Visit the Responsible Gaming page to learn more about the options available to you.
Super ace game does not sell, rent, or trade your personal information to third parties for marketing or commercial purposes. We may share limited data with trusted service providers who assist in operating the platform, such as payment processors and identity verification services, but only to the extent necessary to perform those specific functions. Any third-party service provider that handles member data on our behalf is required to maintain appropriate data protection standards and is prohibited from using your information for any purpose beyond the service they provide to us. We may also disclose personal information when required to do so by law, regulation, or a valid order from a competent authority in the Philippines. In all other circumstances, your data remains within the platform's controlled environment and is not shared without your knowledge.
Members based in the Philippines have specific rights regarding their personal data. Here is a clear summary of what you can request and how.
You may request a copy of the personal data we hold about your account at any time by contacting the support team.
If any of your personal details are inaccurate or out of date, you can update them through your account settings or by contacting support.
You may request deletion of your account and associated personal data, subject to any legal retention obligations that apply to transaction records.
You have the right to object to certain types of data processing. Contact the support team to raise a concern and we will respond within a reasonable timeframe.
To submit a data request or raise a privacy concern, please contact the support team using the email address listed in the FAQ section. Include your registered account details and a clear description of your request so we can process it efficiently. We aim to acknowledge all privacy-related requests within a reasonable period and to resolve them in accordance with applicable data protection requirements in the Philippines. If you believe your request has not been handled appropriately, you have the right to escalate the matter to the relevant data protection authority. We are committed to handling all member data requests with transparency and respect. For general questions about how the platform operates, the FAQ page is a good starting point before submitting a formal request.
If you have any concerns about how your personal data is handled on super ace game, check the FAQ for quick answers or register to manage your account preferences directly.